Frequently asked questions

Quick answers to the questions we hear most about JellyForm — anonymity, conversations, pricing, security, and integrations. For anything not covered here, browse the rest of the help center or email support@jellyform.com.

How is feedback anonymous?

JellyForm doesn't track IP addresses or use cookies on submission forms, and no personal information is required to submit. Each submission gets a unique conversation link so respondents can reply without revealing who they are. If a respondent chooses to leave an email for reply notifications, it is encrypted and hidden from the box owner; only the system can decrypt it to send reply notifications — respondents who want maximum anonymity can skip the email entirely. See How anonymity works for the full picture.

Can respondents have back-and-forth conversations?

Yes. Every submission creates a unique conversation link. Respondents can return to that link anytime to read your replies and continue the conversation, all while staying anonymous. Respondent conversation links explains how these links work.

What happens to my data if I cancel?

Your data is yours. You can export your feedback and conversations to CSV at any time, including after you cancel. JellyForm keeps your data for 30 days in case you want to reactivate, then permanently deletes it. Cancel your subscription & what happens to your data has the details.

How much does JellyForm cost?

The Team plan is $49/month and includes 3 team members, 3 feedback boxes, 200 submissions per month, AI features, and Slack and Microsoft Teams integrations. The Business plan is $99/month with unlimited team members, boxes, and submissions, plus Zapier, custom domains, and the option to hide JellyForm branding. Larger organizations can contact sales@jellyform.com about Enterprise. See Plans and pricing for a full comparison, and Submission limits for how the Team plan's monthly cap works — no feedback is ever lost.

Is there a free trial?

Yes — every account starts with a 7-day free trial with full access to Team features, no credit card required. When the trial ends, choose the Team or Business plan that fits. How the 7-day free trial works covers what to expect.

Can I customize the box for my brand?

On the Business plan you can upload a custom logo and set an accent color so your feedback box matches your organization, serve your box from your own custom domain, and hide JellyForm branding entirely. Start with Custom branding.

How do I get notified of new feedback?

You get email notifications when new feedback arrives, and you can also receive instant notifications in Slack or Microsoft Teams. You can assign conversations to specific team members so the right person follows up.

Is my organization's data secure?

Yes. Data is encrypted at rest and in transit (TLS), and respondent emails are encrypted at rest. JellyForm never sells or shares your data. Security and data privacy goes deeper.

What if someone submits inappropriate content?

You stay in control of your inbox. You can delete any conversation, and you can close a box or set its share link to expire if a channel is being misused — see Box status and expiry. AI sentiment analysis and categorization also help you spot and triage problematic submissions quickly; Managing your inbox covers the tools available.

Can I integrate JellyForm with other tools?

Yes. Slack and Microsoft Teams integrations are included on the Team plan and above. The Business plan adds Zapier webhooks, which connect JellyForm to 5,000+ apps.