Privacy Policy

Effective Date: July 2025

JellyForm ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our anonymous feedback platform and related services (the "Service").

1. Information We Collect

Personal Information (Registered Users)

When you create an account, we collect:

Email address (required for authentication and notifications)
Name (for display within your organization)
Avatar/profile photo (optional, stored in secure cloud storage)
Company information (name, branding materials for Pro users)

Anonymous Feedback Data

For anonymous feedback submissions, we collect:

Feedback content (messages, subjects)
Conversation metadata (timestamps, status, categories)
Anonymous identifiers (non-personal tokens for conversation continuity)
Email addresses (optional, encrypted for reply notifications)

Information We DON'T Collect from Anonymous Users

IP addresses (not tracked or stored for anonymous feedback)
Tracking cookies (no user identification cookies)
Browser fingerprinting (no device identification)
Personal identifiers (designed to maintain complete anonymity)

2. How We Use Your Information

Service Provision

Account management (authentication, user preferences)
Feedback collection (storing and organizing anonymous submissions)
Communication (notifications, conversation updates)
Billing (subscription management, invoicing)

AI-Powered Features (Optional)

Sentiment analysis (categorizing feedback automatically)
Draft responses (generating suggested replies)
Insights generation (creating summaries and actionable recommendations)
Weekly rollups (aggregating feedback trends)

3. How We Protect Anonymous Feedback

Technical Safeguards

No IP tracking (anonymous submissions don't record source IP addresses)
Encrypted email storage (notification emails encrypted using PostgreSQL pgcrypto)
Hashed lookups (email verification without storing plaintext)
Unique identifiers (conversation continuity without personal identification)

4. Your Privacy Rights

Access Rights

Data portability (export your data in standard formats)
Access requests (view all personal data we hold)
Data copies (receive copies of your information)

Control Rights

Account deletion (delete your entire account and data)
Data correction (update incorrect information)
Processing restrictions (limit how we use your data)
Objection rights (object to certain processing activities)

5. Data Security

Technical Security

Encryption in transit (TLS/SSL for all communications)
Encryption at rest (database encryption for sensitive data)
Access controls (role-based permissions, multi-factor authentication)
Regular updates (security patches and system updates)

6. Contact Information

Privacy Inquiries

Email: privacy@jellyform.com
Subject Line: Privacy Policy Question

General Support

Email: support@jellyform.com

Summary

JellyForm is designed with privacy at its core, especially for anonymous feedback. We collect minimal personal information from registered users and implement strong technical and procedural safeguards to protect anonymous feedback providers. Your data is used solely to provide and improve our service, and you have full control over your information.

Questions? Contact us at privacy@jellyform.com

Last updated: July 2025