Submission limits & locked submissions

Every time someone submits feedback to one of your boxes, it counts as one submission for the current calendar month. Your plan determines how many of those submissions you can open and read each month.

The most important thing to know: every submission is always accepted and stored, no matter what. Feedback givers never see an error, and no feedback is ever lost. If you go over your monthly limit, the extra submissions are simply locked from viewing until they unlock.

Limits by plan

• Business: unlimited submissions — nothing is ever locked.
• Team: 200 submissions per month.
• Trial or expired trial: you can read up to 5 submissions per month until you choose a plan.

What happens when you reach the limit

Submissions keep arriving and are stored safely — they just appear locked in your Inbox, and you can't open them yet. Locked submissions are also excluded from your box's Insights: the Insights tab shows a banner telling you how many locked submissions aren't included in the numbers, with a shortcut to your Billing settings.

Locked submissions unlock in one of two ways:

• Automatically at the start of the next month — your count resets, and the oldest locked submissions become readable within your new monthly allowance.
• Immediately when you upgrade — moving to Business unlocks everything at once, since Business has no submission limit.

Where to check your usage

Open your company settings and go to the Billing tab. The Current Plan section shows your monthly submission count alongside your team member and box usage. Your box Inbox also shows a usage bar as you approach the limit.

If you keep hitting the limit

If you regularly collect more than 200 submissions a month, the Business plan removes the limit entirely. Compare what each plan includes in Plans & pricing, or jump straight to Upgrade your plan — locked submissions open the moment the upgrade goes through.