AI draft replies

AI draft replies write a suggested response to incoming feedback so you can answer in one click — or use the draft as a starting point and edit it into your own words. Available on Team and Business plans.

Turn on AI draft replies for a box

1. Open the box and go to its Settings tab.
2. In the AI section, switch on AI Draft Response.
3. Save your changes.

The setting is per box, so you can enable drafts for a customer feedback box while leaving them off for a sensitive HR box.

Use a suggested draft

Once enabled, JellyForm generates a draft whenever the feedback giver sends a message — both on the initial submission and on follow-up replies. When you open the conversation and the latest message is from the feedback giver, an AI Draft Suggestion card appears above the reply box with three options:

• Send as-is — sends the draft immediately as your reply.
• Edit & send — loads the draft into the reply box so you can rework it before sending.
• Dismiss — click the X to hide the suggestion and write your own reply from scratch.

Long drafts are truncated in the card; click Read more to expand the full text before deciding. Sending any reply — drafted or your own — clears the suggestion.

Review before you send

The card itself reminds you: AI-generated • Review before sending. Drafts are grounded in the conversation's subject and messages, but they're suggestions, not final answers. Read every draft before it goes out, especially for sensitive feedback — the feedback giver sees your reply exactly as sent, under your name.

Drafts pair well with AI sentiment & categorization, which tags the same conversations so you can triage before you respond. For the basics of the reply flow, see Reply to anonymous feedback.