Managing your Inbox

The Inbox is the first tab on every box page — it's where submissions arrive as conversations and where your team decides what to handle next. Each card shows the subject, a preview of the latest message, who it's assigned to, message count, and how recently it was updated.

Inbox tabs

Four tabs split your conversations, each with a live count:

• All — everything in the box.
• Assigned to me — open conversations assigned to you.
• Unassigned — open conversations nobody has picked up yet. This is the default view.
• Closed — conversations your team has closed.

Clicking a conversation opens it so you can read the full thread and reply — see Reply to anonymous feedback.

Search, filters, and sorting

The search box matches subjects, message content, and assigned teammates. The Filters button opens a panel with five filter groups: Priority, Sentiment, Activity Level (single message, multiple, very active), Date Range, and Category. Sentiment and category filters work best with AI analysis switched on — see AI sentiment & categorization.

The sort menu offers Recently updated (default), Recently created, Oldest first, Subject A-Z, and Most messages. Date-based sorts group conversations under headers like "Today" and "Yesterday". Long inboxes load in pages — click Load more at the bottom to fetch the next batch.

The Export button next to the sort menu takes your conversations with you — see Export conversations to CSV.

The usage bar

If your plan has a monthly submission limit, a bar above the list shows your usage — for example, "3 / 5 submissions this month." No feedback is ever lost: submissions over the cap are stored safely and shown as locked "New submission" entries, with a "waiting" count in the bar. They unlock automatically at the month rollover, or immediately when you upgrade. See Submission limits & locked submissions.

If your Inbox is empty

A brand-new box shows a "No conversations yet" prompt with a Copy link button — share that link (or embed the widget, or print a flyer) and submissions will start arriving. See Share your box.