Set up a custom domain

A custom domain lets your feedback links live on your own hostname — for example feedback.yourcompany.com instead of jellyform.com. Visitors see your domain in the address bar, and SSL certificates are provisioned automatically. Available on the Business plan.

Add your domain

1. Open Organization Settings from the company dropdown and go to the Custom Domains tab.
2. Click Add Domain.
3. Enter the full domain you want to use (e.g., feedback.yourcompany.com).
4. Optionally check Redirect to main app if you want this domain to forward visitors instead of serving pages, and pick a 301 (permanent) or 302 (temporary) redirect.
5. Click Add Domain.

Configure your DNS

Until your DNS is set up, the domain shows a Pending badge and a "DNS Configuration Required" panel with the exact records to add:

• Subdomains (like feedback.yourcompany.com) usually need a CNAME record — the panel shows the name and value to use.
• Root domains (like yourcompany.com) usually need an A record instead.
• If the domain is already linked to another account, a TXT verification record is also required to prove ownership — the panel shows it when needed.

1. Click Copy Instructions to copy the records shown for your domain.
2. Add those records at your DNS provider (the service where you manage the domain, such as Cloudflare, GoDaddy, or Namecheap).
3. Back in JellyForm, click Verify on the domain.

Once verification succeeds, the badge changes to Added and a Visit link appears. DNS changes can take up to 24 hours to propagate, so if verification fails at first, wait a while and click Verify again.

If you add a root domain, JellyForm suggests adding www.yourdomain.com as a companion — click Add www on the tip that appears so both versions work.

What your domain serves

With a verified domain, your public feedback box links and the private conversation links respondents use both work on your domain — share your box as https://feedback.yourcompany.com/b/your-box-slug. The domain's homepage shows a simple page with your company logo. Pair this with your logo and accent color for a fully branded experience — see Logo, accent color & hiding JellyForm branding.

Remove a domain

Click Delete on the domain's card and confirm. Links on that domain stop working immediately; your regular JellyForm links keep working as always.

If verification still fails after 24 hours and your DNS records match the panel exactly, contact us at support@jellyform.com.