Email notifications you'll receive

JellyForm emails you when things happen that need your attention — new feedback, replies in conversations you're assigned to, exports finishing, and a few helpful reminders. This article lists every email you might receive and how to control them.

Feedback and conversation emails

• New conversation — sent to company owners when someone starts a new feedback conversation in one of your boxes.
• Locked feedback notice — if a submission arrives after you've hit your plan's monthly limit, owners get an email letting them know feedback is waiting. No feedback is ever lost — it unlocks at month rollover or when you upgrade. See Submission limits & locked submissions.
• New message in an assigned conversation — if a conversation is assigned to you, you're emailed when a new message lands in it. See Assign conversations to teammates.

Account and team emails

• Team invitation — sent when someone invites you to their company. Invitations expire after 7 days.
• Export ready / export failed — when a CSV or PDF export finishes, you get a download link with its expiry date; if it fails, you're told so you can retry. See Export conversations to CSV.
• Trial emails — owners get reminders 3 days and 1 day before the free trial ends, and a follow-up when it ends explaining what changed. See How the 7-day free trial works.

Onboarding and reminder emails

• Your box is live — a welcome email after you create your first box, with sharing tips.
• No-submissions nudges — up to three short emails (after roughly 1, 3, and 7 days) if your boxes haven't received feedback yet, with ideas for getting your first submissions. They stop as soon as feedback arrives.
• First feedback — a one-time email celebrating your first real submission.
• Locked feedback reminder — an occasional reminder (at most weekly) when submissions are waiting beyond your plan's monthly limit.
• Weekly digest — a summary of the week's feedback, sent to owners. See The weekly digest.

Choosing what you receive

Open your company settings and go to the Notifications tab. Toggles there control New Conversations, New Messages, Onboarding & Tips (the welcome, nudge, and first-feedback emails), Locked Feedback Reminders, and Weekly Digest. Preferences are per organization, so you can set them differently for each company you belong to.

Respondents can also opt into email notifications for replies to their own feedback — that works differently, and their address is never visible to you. See Optional email notifications for respondents.